PREMIUM CARE PLAN

Best for: Long-distance caregivers, families managing complex healthcare needs, clients with frequent appointments, or families who need a higher level of ongoing coordination.

Our Premium Care Plan is your highest level of individual care coordination.

It is designed for families who need more than routine scheduling—they need a dedicated coordination partner who can help keep the entire healthcare picture organized.

Everything in the Enhanced Plan, plus:

Unlimited Healthcare Coordination

• Unlimited healthcare appointment scheduling
• Unlimited transportation coordination
• Unlimited healthcare provider coordination

Unlimited Appointment Documentation & Transcription

• Unlimited Appointment Summary Reports
• Unlimited Pre-Appointment Reports

Enhanced Wellness Oversight

• Weekly wellness oversight
• Additional wellness calls as needed

Priority Response Services

Premium members receive same-business-day response for urgent coordination requests, including:

• Hospital discharge coordination
• Expedited provider callbacks
• Urgent transportation coordination
• Other urgent coordination needs

Weekly Family Communication

• Weekly Family Update Reports
• Monthly family care conference

Family updates can include:

• Weekly accomplishments
• Healthcare progress
• Pending tasks
• Concerns identified
• Recommendations
• Upcoming healthcare events

Dedicated Care Coordinator

You receive:

• One assigned care coordinator
• Continuity of coordination
• Quarterly care planning review

Comprehensive Monthly Care Coordination Report:

Your family receives a comprehensive monthly picture of the client's care, including:

• Appointments completed
• Upcoming appointments
• Provider recommendations
• Outstanding referrals
• Transportation coordination
• Medication updates
• Wellness trends
• Family communications
• Resource referrals
• Priority issues requiring attention

Enhanced Digital Care Binder

The healthcare binder is continuously maintained with information such as:

• Medical visit summaries
• Referral status
• Insurance documents
• Medication lists
• Advance directives
• Hospital records
• Care plans
• Emergency contacts
• Laboratory history
• Imaging reports
• Vaccination records

Quarterly Care Planning Review

Every quarter, your care coordination is reviewed for:

• Healthcare utilization
• Wellness trends
• Goals achieved
• Recommended adjustments
• Upcoming preventive care
• Suggested community resources

This is to ensure that you are maximizing all the benefits in the Care Plan.

Premium Care Plan gives families a dedicated coordination partner and a centralized view of their loved one's healthcare activity.

Instead of piecing together information from appointments, providers, transportation services, and family members, you have one organized coordination system and one consistent point of contact.